Shipping

How long does shipping take?
Standard in-stock orders are typically processed within 1–3 business days. Once shipped, U.S. delivery usually takes 3–7 business days depending on carrier and location.

Do you ship internationally?
Yes. International shipping rates and delivery estimates are calculated at checkout. Customs duties, taxes, or import fees may apply and are the responsibility of the customer.

What if my package is marked delivered but I did not receive it?
Please contact the shipping carrier first to file a claim. Threads of Courage is not responsible for lost or stolen packages marked as delivered, but we will assist where possible.


Returns & Exchanges

Can I return or exchange my item?
Due to the limited and exclusive nature of our drops, all sales are final. Returns or exchanges are only accepted if an error was made on our behalf.

What if I ordered the wrong size?
We are unable to offer exchanges for sizing issues. Please review the sizing chart carefully before placing your order.

What if I receive the wrong or damaged item?
Please contact us within 3 days of delivery with your order number and clear photos of the item. We will review the issue and provide an approved replacement or resolution if applicable.


Preorders

What is a preorder item?
By purchasing a preorder item, you are reserving your piece before it is officially released or restocked. Because many of our products are part of limited drops, preordering helps secure your item before it sells out.

How long do preorder items take to ship?
Preorder items require additional production time. Estimated processing time is 2–4 weeks before shipment. Once your order is ready, it will ship immediately and tracking information will be provided.

If I order preorder and in-stock items together, when will my order ship?
If your order contains both preorder and in-stock items, the full order will ship once all items are ready. We recommend placing separate orders if you would like in-stock items delivered sooner.

Can I cancel a preorder?
Preorders may not be cancelled once production has begun.

Can I make changes to my preorder after purchase?
Orders cannot be modified once processing has started.